Mar 04 2009
The Key to Irresistible Service: Stand in your Customers Shoes (or Stilettos)
Banks are under great pressure to recoup some of the pennies that could momentarily redress their dire financial situations. I say momentarily, because with the wave of acquisitions and toxic asset re-evaluations, write-offs are mounting like stalactites on serious speed.
So, banks are forcing businesses and consumers in any way they can to cough up the [...]