Monthly Archives: October 2009

Twitter Updates for 2009-10-30

I will be speaking about gender differences at the Women’s Global Leadership Conference in Houston. Looking forward to meeting you there. # Powered by Twitter Tools.

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How to use diversity to deliver irresistible customer service

Diversity is all about understanding others, and with statistics that customer complaints in the financial services industry at an all-time high, it is important to see things from the customer’s point of view. In view of next week’s National Customer … Continue reading

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