Oct 30 2009
Twitter Updates for 2009-10-30
I will be speaking about gender differences at the Women’s Global Leadership Conference in Houston. Looking forward to meeting you there. #
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Archive for October, 2009
Oct 01 2009
How to use diversity to deliver irresistible customer service
Diversity is all about understanding others, and with statistics that customer complaints in the financial services industry at an all-time high, it is important to see things from the customer’s point of view. In view of next week’s National Customer Service Week in the UK, I am keen to highlight ways of standing in our [...]